Terms & Conditions
General
3Twenty Aviation Limited (“3Twenty”, “We”) provides entertainment and educational services to our
customers (“Customers”) using a flight simulation device (the “Simulator”) located at 25 Steel
House, BizSpace, Fareham PO15 7FP. 3Twenty is not a flight school nor an Approved Training
Organisation and does not offer flight training. We are not affiliated with or licensed by Airbus SE or
any other aircraft manufacturer. We are not affiliated with or endorsed by any airline or flight training
organisation. We are not licensed or approved by any civil or military aviation authority.
All sessions will be under the supervision of a 3Twenty employee or contractor unless prior approval
is given by 3Twenty for unsupervised use. Any instructions provided by 3Twenty employees or
contractors are instructions on how best to operate 3Twenty’s Simulator and should not be
considered instructions on how to operate a real aircraft. Any similarity between 3Twenty
procedures and any airline’s standard operating procedures is purely coincidental. The Simulator
and all associated software are fully licensed for commercial entertainment use.
Entry Policy
Customers may bring up to 4 guests with each booking. Anyone under 16 must be accompanied by
an adult over 18. No dogs or other animals are allowed on the premises except registered guide
dogs. We reserve the right to refuse entry or terminate a session at any time should a Customer or a
guest of a Customer:-
- Be intoxicated or under the influence of drugs;
- Be disruptive, rude, or abusive to other Customers or to 3Twenty employees or contractors;
- Refuse to follow the lawful instructions of 3Twenty employees or contractors.
If any of the above applies, the Customer will not be entitled to a refund.
Age Policy
Customers must be over the age of 14 to be able to participate in simulated activities. Anyone under this age will require permission from 3Twenty prior to their attendance.
Customers bringing guests under the age of 16 must be accompanied by an adult over the age of 18.
Health and Safety
Customers with a history of epilepsy, heart conditions, or motion sickness should consult with their
doctor before using the Simulator. 3Twenty is not responsible for any health-related issues arising
from the use of the Simulator.
Professional Pilots
Professional pilots are welcome to book the Simulator to practice, at their own discretion, techniques
and procedures they’ve previously been taught by their airline or training organisation. However, all
Customers should be aware that there may be important differences between the Simulator and
other training devices or the real aircraft. If in doubt, Customers should consult a suitably qualified
instructor at their airline or training organisation.
3Twenty employees and contractors cannot offer any flying instruction. Customers cannot log hours
in the simulator towards any licence, rating, or validation. 3Twenty employees and contractors may
from time to time offer general professional and career advice, either as part of a structured course
or regular Simulator booking. This may, for example, be in the form of airline assessment or
interview preparation. All Customers should use their discretion before acting on any advice and
hold 3Twenty Aviation Limited harmless for any financial or professional loss sustained as a result of
acting on such advice.
Payment Terms
Gift Vouchers are valid for 12 months from the date of purchase and can be redeemed online.
Vouchers are non-refundable and cannot be exchanged for cash.
If a session booked with a voucher is cancelled less than 48 hours before the booking, the voucher will be void.
Cancellation and Changes to Bookings
We understand plans may change and in order to allow Customers to book with confidence, the
date and time of a booking can be changed free of charge at any time up to 48 hours before the
booking starts by getting in contact with our administration team using the contact form on our
website or calling our office number on 01329 756274.
If you would like to cancel your booking and receive a refund or would like to change the date and
time less than 48 hours before the booking starts, we will do our best to help but cannot guarantee
we will be able to accommodate any change.
Late or No Shows
If the Customer doesn’t show within 20 minutes of the booking start time, we reserve the right to
cancel the booking without a refund. However, if you are running late, please call us on 01329
756274 and we will do our best to accommodate you. Please note, we cannot always extend a
session if you are late as another Customer may be booked immediately afterwards, so you may
lose part of your booking.
Technical Malfunctions
The Simulator is a complex device and on rare occasions we may not be able to honour a booking
due to a technical malfunction. Should we not be able to accommodate your booking, we will do our
best to re-book you at a time that is convenient for you or offer a full refund depending on your
preference.
Liability Waiver
3Twenty Aviation Limited is not liable for any injury or damage sustained by a Customer or their
guests during their session in the Simulator, except in cases of gross negligence or wilful
misconduct by 3Twenty. By participating in a session, Customers agree to use the Simulator at their
own risk.
Data Protection (GDPR)
3Twenty Aviation Limited will only use personal data provided during booking for the purposes of
managing the Customer’s booking and will not share this data with third parties without the
Customer’s explicit consent, except where required by law. Customers have the right to request the
deletion of their data by contacting hello@3twentyaviation.co.uk. 3Twenty is registered with the
Information Commissioner’s Office: ICO: ZB829037
Force Majeure
3Twenty Aviation Limited is not liable for any cancellations or disruptions caused by events beyond
our control, including but not limited to natural disasters, power outages, pandemics, or other
unforeseen circumstances. In such cases, we will offer to reschedule at a later date.
Website Use
By accessing or using our website (https://www.3twentyaviation.co.uk), you agree not to engage in
any unlawful or harmful activity, including attempts to breach website security or misuse booking
functionality. We reserve the right to restrict access or remove content without notice.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and
Wales. Any disputes arising under or in connection with these Terms shall be subject to the
exclusive jurisdiction of the courts of England and Wales.
Accessibility
3Twenty aims to make its Simulator experience accessible to all. Please contact us in advance if
you or your guests require specific accommodations or accessibility support, and we will do our best
to assist.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Updates will be posted on our
website, and continued use of our services will signify acceptance of the revised terms.